Privacy Policy

PlayGuard AI ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://playguard.ai, use our mobile applications, and utilize our services (collectively, the "Services"). Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services. By accessing and using PlayGuard AI, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

We collect information in various ways: • Information You Provide: When you create an account, subscribe to our Services, fill out forms, or contact us, we collect information such as your name, email address, company name, phone number, billing address, and payment information. • Automatically Collected Information: When you visit our website or use our Services, we automatically collect certain information including IP address, browser type, operating system, referring URL, pages visited, time and date stamps, and clickstream data. • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and collect usage data. • Mobile App Information: If you use our mobile application, we collect device identifiers, location data (with your permission), and app usage analytics. • Third-Party Information: We may receive information about you from third-party services, analytics providers, and publicly available sources. • APK Analysis Data: When you upload Android APK files for analysis, we collect and process the file contents to perform compliance checks. This may include app metadata, permissions, code analysis, and privacy policy information.

We use the information we collect for various purposes: • Providing Services: To deliver, maintain, and improve our compliance analysis services, features, and functionality. • Account Management: To manage your account, process transactions, and send related confirmations and updates. • Communication: To send you service announcements, technical notices, updates, security alerts, and customer support responses. • Compliance Analysis: To analyze uploaded APK files, generate compliance reports, and identify policy violations and security risks. • Analytics and Insights: To understand how our Services are used, improve user experience, and develop new features. • Marketing: To send promotional materials, newsletters, and marketing communications (with your consent). • Legal Compliance: To comply with legal obligations, enforce our Terms of Service, and protect against fraud and security risks. • Aggregated Data: To create anonymized, aggregated data for statistical analysis and industry benchmarking.

We may share your information in the following circumstances: • Service Providers: We share information with third-party vendors, consultants, and service providers who assist us in operating our website, conducting our business, and providing Services (e.g., payment processors, hosting providers, analytics services). • Business Partners: With your consent, we may share information with strategic partners to provide integrated services. • Legal Requirements: We may disclose your information when required by law, regulation, or legal process, or to protect the rights, safety, and security of our users, the Company, or the public. • Business Transfers: If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. • Aggregated Data: We may share anonymized, aggregated data that cannot identify you personally for research, marketing, analytics, and other purposes. • User Consent: We may share your information with your explicit consent or at your direction. • Publicly Available Information: If you choose to post content publicly on our platform or website, such information may be visible to other users and the public.

We implement comprehensive security measures to protect your personal information: • Encryption: We use SSL/TLS encryption to protect data transmitted between your device and our servers. • Access Controls: We implement strict access controls and authentication mechanisms to ensure only authorized personnel can access sensitive data. • Infrastructure Security: Our services are hosted on secure, SOC 2-compliant AWS infrastructure with regular security audits and penetration testing. • Data Protection: We employ industry-standard security practices including firewalls, intrusion detection systems, and monitoring. • Employee Training: Our staff undergoes regular security and privacy training to maintain data protection standards. • Incident Response: We have established procedures to respond to and investigate any security incidents. While we implement strong security measures, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting your information.

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy: • Account Information: Retained for the duration of your account and as required for legal and business purposes. • Analytics Data: Typically retained for 12 months unless required for legal compliance. • Transaction Records: Retained for 7 years for financial and tax compliance purposes. • APK Analysis Data: Retained for 90 days by default, unless you request extended retention for compliance purposes. • Marketing Communications: Retained until you unsubscribe. We will delete or anonymize your information when it is no longer necessary, unless we are required to retain it by law. You may request deletion of your data subject to our legal obligations.

Depending on your location, you may have the following rights regarding your personal information: • Right to Access: You have the right to request access to the personal information we hold about you. • Right to Correct: You can request correction of inaccurate or incomplete information. • Right to Delete: You may request deletion of your personal information, subject to certain exceptions. • Right to Restrict Processing: You can request that we limit how we use your information. • Right to Data Portability: You have the right to receive your information in a portable, machine-readable format and transmit it to another service provider. • Right to Object: You can object to certain types of processing, including marketing communications. • Right to Withdraw Consent: If we rely on your consent, you can withdraw it at any time. • Right to Lodge a Complaint: You have the right to lodge a complaint with the relevant data protection authority. To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

PlayGuard AI is based in India. Your information may be transferred to, stored in, and processed in India and other countries, which may have different data protection laws than your country of residence. If you are located in the European Union, United Kingdom, or another jurisdiction with data protection regulations, by using our Services, you consent to the transfer of your information to countries that may not have the same level of data protection. We implement appropriate safeguards, including standard contractual clauses, to protect your information during international transfers.

For European Union residents, we comply with the General Data Protection Regulation (GDPR). We process personal information only with a valid legal basis and ensure transparency in our data processing activities. For California residents, we comply with the California Consumer Privacy Act (CCPA). You have the right to know, delete, and opt-out of the sale of your personal information. For residents of other jurisdictions with similar privacy laws, we comply with applicable regulations.

PlayGuard AI Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly. For users between 13 and 18 years old, we provide additional privacy protections. If a parent or guardian believes their child has provided us with information, please contact us immediately.

Our Services may contain links to third-party websites, applications, and services that are not operated by PlayGuard AI. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of third-party services before providing your information or using their services. Your use of third-party services is subject to their terms and conditions.

We use cookies and similar tracking technologies to enhance your experience: • Session Cookies: These temporary cookies are deleted when you close your browser and help us authenticate users and maintain session state. • Persistent Cookies: These cookies remain on your device and help us remember your preferences. • Analytics Cookies: We use Google Analytics and other analytics services to understand user behavior and improve our Services. • Marketing Cookies: We may use cookies for retargeting and advertising purposes. You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may limit your ability to use certain features of our Services.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our Services after any modifications indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: Email: privacy@centocare.org Support: support@centocare.org Phone: +91 9940389500 Mailing Address: CENTOCARE TECHNOLOGIES (OPC) PRIVATE LIMITED [Your Company Address] India Data Protection Officer Contact: Email: dpo@centocare.org We will respond to your inquiries within 30 days or as required by applicable law.